CasinoVibes Casino Privacy Policy

At CasinoVibes Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at casinovibes.com or use any of our services. We encourage you to read this document carefully before registering an account or using our platform. By accessing CasinoVibes Casino, you agree to the practices described in this policy.

Who We Are

CasinoVibes Casino is operated by TH Gambling N.V., a company registered under number 146982, with its registered address at 6 Telamonstraat, Willemstad, Curaçao. We hold a valid gaming licence issued by the Government of Curaçao (GCB), licence number OGL/2024/1468/1024. As the data controller, we are responsible for the personal information you provide to us when using our platform. If you have any questions about our data practices, you can contact us at support@casinovibes.com.

Information We Collect

Here at CasinoVibes, we collect several categories of personal data in order to provide our services safely and effectively. The types of information we gather include:

Registration data — your full name, date of birth, email address, phone number, and country of residence when you create an account
Identity verification documents — government-issued ID, proof of address, and payment method verification required under our KYC (Know Your Customer) obligations
Financial information — deposit and withdrawal history, payment method details, and transaction records
Gaming activity — game sessions, wagering history, bonus usage, and loyalty points earned through our 9-level loyalty programme
Technical data — IP address, browser type, device information, operating system, and cookies
Communications — records of your interactions with our support team via live chat, email, or phone

How We Use Your Information

Our CasinoVibes platform uses the data we collect for a number of legitimate purposes. Specifically, we use your personal information to:

Create and manage your player account, including processing your casino vibes login securely
Verify your identity and age in compliance with anti-money laundering (AML) and responsible gaming requirements
Process deposits and withdrawals using our supported payment methods, including Interac, Skrill, Neteller, and cryptocurrency providers
Administer bonuses, promotions, and tournaments, such as the CasinoVibes Championship leaderboard and Weekend Rakeback Race
Communicate with you about your account, new offers, and any updates to our terms or this policy
Detect and prevent fraud, money laundering, and other unlawful activity
Comply with our regulatory obligations under the Curaçao gaming licence
Improve our website, games, and customer support services

Cookies and Tracking Technologies

We at CasinoVibes use cookies and similar tracking tools to enhance your experience on our site. Cookies help us remember your preferences, keep you logged in, and analyse how players interact with our platform. We use both first-party and third-party cookies, including those placed by our game providers such as Evolution, Pragmatic Play, and NetEnt. You may adjust your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our site.

Sharing Your Personal Data

Our CasinoVibes Casino team does not sell your personal data to third parties. However, we may share your information in the following circumstances:

Service providers — we share data with trusted partners who help us operate the platform, including payment processors (e.g., CoinsPaid, MuchBetter, MiFinity), KYC verification services, and IT infrastructure providers
Game providers — our 52 game providers, including Microgaming, Hacksaw Gaming, BGaming, and Nolimit City, may receive limited technical data necessary to deliver their games
Legal and regulatory authorities — we may disclose your data to government bodies, law enforcement, or regulators when required by applicable law
Sister brands — as a sister brand of ArcaneBet, certain operational functions may be shared within the TH Gambling N.V. corporate group under appropriate data protection safeguards

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are legally obliged to keep transaction and identity records for a minimum of five years following account closure. Once we no longer need your data for any legal or operational purpose, we will securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

The right to access a copy of your personal data
The right to request correction of inaccurate or incomplete information
The right to request deletion of your data, subject to our legal obligations
The right to object to or restrict certain types of processing
The right to data portability in a machine-readable format
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact our support team at support@casinovibes.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

At Casino Vibes, we take the security of your personal information seriously. We implement industry-standard encryption (SSL/TLS), access controls, and secure server infrastructure to protect your data from unauthorised access, loss, or disclosure. Our internal staff who handle personal data are trained in data protection and bound by confidentiality obligations. While we take all reasonable precautions, no online transmission is completely risk-free, and we encourage you to use strong passwords and keep your account credentials confidential.

Responsible Gaming and Data Use

We at CasinoVibes Casino use certain personal data — including your gaming activity, deposit frequency, and session patterns — to support our responsible gambling obligations. This allows us to identify signs of problem gambling and take appropriate action, such as offering self-exclusion tools, deposit limits, or cooling-off periods. Your wellbeing is our priority, and this use of data is a core part of how we fulfil our duty of care as a licensed operator.

International Data Transfers

Our CasinoVibes operations are based in Curaçao, and your data may be processed or stored in countries outside your own. We ensure that any such transfers are conducted under appropriate safeguards, including contractual protections with our service providers and game partners operating across different jurisdictions.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of CasinoVibes Casino following any such update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please do not hesitate to get in touch with us. You can reach our support team through the following channels:

Email: support@casinovibes.com
Phone: +31 6 44 28 36 07
Live Chat: available daily from 08:00 to 02:00 CET
Postal address: TH Gambling N.V., 6 Telamonstraat, Willemstad, Curaçao

We value your trust and are committed to handling your personal data with the care and transparency it deserves. Thank you for choosing Casino Vibes as your online gaming destination.

Content updated: July 13, 2026